We strive for Operational Excellence and we do this through 7 Core Values:

1.   Customer Focus - Recognize our multiple customer needs: Loan Officers, Borrowers,
      Agents, & HUD.

2.   Timeliness and Prompt Response - 72 hours turn around for Work write-ups, and
      sooner if critical.

3.   Availability - We always try to be available when you are working.

4.   Quality - Complete and detailed inspections and Work write-ups.

5.   Continuous Improvement - Always evaluating our results and implementing improved
      methods.

6.   Teaming - Sam becomes part of the team, working together for the common purpose
      and goal of each member.

7.   Integrity - This is the basis of all the things we will do for you.